Privacy Policy

Last Updated on August 10, 2022

This Privacy Policy describes how we collect and process your Personal Data through the use of our Site and/or Service.

BY USING OF THIS SITE OR SERVICES YOU ACCEPT AND AGREE WITH THESE PRIVACY POLICY AND OUR Terms of Service (may be found at https://calldna.ai/). YOU CANNOT USE THIS SITE OR ANY OF OUR SERVICES IF YOU DO NOT ACCEPT THESE PRIVACY POLICY OR OUR Terms of Service.

About us

Our Services and this Site are provided and operated by Belit Services Limited, with its registered office at: Antrea Kariolou, 38, 3rd floor, Agios Athanasios, 4102, Limassol, Cyprus. In accordance with the General Data Protection Regulation (GDPR), we are a Data Controller regarding Personal Data of our Users.

Legal basis for processing personal data

We will not collect, process, store, use or share your information with anyone except as described in this Privacy Policy. For the sake of clarity, we do not and will not gather, collect, use or share Personal Data from Customer Data or elsewhere out of our Site or Services.

In accordance with GDPR or any other applicable data law (collectively “Data Laws”), which form the basis for the processing of Personal Data that we use, we require a legal basis for processing Personal Data:

a) One of the legal grounds for processing your Personal Data is “contract”, i.e., for the purposes of fulfilling a contract to provide you with the Services, for Site visitors to explore the possibilities of using our Services.

(b) Also, if the agreement is not suitable for a legal basis, for example, for the distribution of email marketing materials, we may obtain appropriate consent from you. You can withdraw such consent in the newsletter itself or via email [email protected].

(c) Where neither contract nor consent is appropriate, there is a legitimate basis for legitimate interests that may be applicable.

(d) We may process your Personal Data in accordance with legal obligations under the Data Laws, including keeping your Personal Data for established periods of time, in order to comply with the international laws and regulations that we are required to comply with as a business.

How we collect your data

We may collect information directly from you, automatically when you use our Services or Site. The data we collect depends on the context of your interaction with us and our Services, the choices you make, including your privacy choices, and the products and features of our Services that you use or access.

We collect information about you directly from you when you enter information on our Site while using our Services, such as when you register for an account and provide Personal Data.

If you contact us in any way, we will retain any information you provide, including records of correspondence, and you should be aware that we monitor and may record telephone calls and written communications for improvement and security purposes. If you provide us with feedback or testimonials, we collect any information that you provide voluntarily in doing so.

If you use the Services or browse the Site, we may automatically collect information about you when you use our Services, and we explain these types of data below. We may combine information we collect automatically with information we collect directly from you. See the “Cookies” section below for more information.

Types of data we collect and process

We may collect and process your Personal Data, including email address, your first name, last name, Skype, language, and any other information you provide by creating an account, or otherwise accessing our Services or Site, including information you choose to share with or provide through our Service, Site or when communicating us. If you subscribe to our newsletters, marketing or promotional materials, or otherwise request to receive news or updates from us, we shall collect information such as your email address.

We will also collect data (automatically) about your activity on our Site such as access logs and click logs meaning (a) log information including your Internet protocol (IP) address, the type of browser you are using, information about the device you are using, domain name, the website that led you to our Site or Services, the website to which you go after leaving our Site or Services, your location, the dates and times you access our Services or Site, monitor aggregate metrics such as the total number of clicks, Site visitors and other similar information, and (b) your interaction with our Site or Services, such as pages visited, content viewed and searched for, track entries, submissions and status in different activities. Please also read our Cookie section below for more details about our use of cookies.

Childrens privacy

Our Site is not directed to children under the age of 18. We do not knowingly collect any Personal Data about children under the age of 18. If we obtain actual knowledge that we have collected Personal Data about a child under the age of 13, that information will be immediately deleted from our database.

If a parent/guardian believes that his or her child has submitted Personal Data to us, he or she can contact us via e-mail. We will promptly delete the information upon learning that it relates to a child under the age of 18. Please note that it is possible some of this information may remain archived in web logs and back-up archives after we delete the information from our active database.

How we use your information

We use the information we collect about you to (i) provide and maintain our Site and Services, and to fulfil your requests for our products and services on our Site and Services; (ii) improve our Services; (iii) develop new features, programs, products or services and offer them to you from us; (iv) perform technical operations such as updating our Services and systems; and (v) for customer service and support.

We use the information we collect about you to comply with applicable legal or regulatory obligations, including as part of legal proceedings; to respond to a subpoena, warrant, court order or other legal process; or as part of an investigation or request, formal or informal, from law enforcement or government agencies.

We use aggregate information about you and non-personal information that we collect to (i) improve the design, functionality and content of our Site and Services; (ii) provide, support, personalize, protect, improve and develop our products, programs, Site and Services; (iii) analyse the use and effectiveness of our Site and Services, and for other research, analytical and statistical purposes.

How and when we disclose your data

We may disclose your information to protect the safety, rights, property, or safety of our business, the Services, any third party, our Users, or the general public; to detect, prevent or otherwise address fraud, security or technical issues, loss or risk to life or threat of serious harm; to prevent or terminate activities that we, in our sole discretion, may consider to be illegal, unethical, or subject to legal action or present a risk of doing so; use as evidence in legal proceedings; and to enforce this Privacy Policy or our Terms of Service.

We may disclose your information to our service providers who perform functions on our behalf and we take all steps to ensure that such providers are under contract to comply with applicable Data Laws.

We may disclose your information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Policy. Within our corporate group business, we may require to share your information to allow us to provide the services to you, if our companies support us in the context of being service providers, which may include, data hosting, server maintenance, customer support, data analytics, marketing, legal and financial services, and safety and security services.

We may disclose your information to another party in connection with, including during negotiations of, an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer to a buyer or prospective buyer of our business, our professional advisers, such as our lawyers or compliance advisors, or accountants, where it is necessary for them to advise and to any other persons if we are under a duty to disclose or share your information in order to comply with any legal obligation. In the event of our business being sold or otherwise acquired by another party your data may form part of the transferred business or assets and you understand that this may be the case, and further (in respect of UK and EU residents only) you understand and consent to the physical transfer of your data outside of the UK or EU if applicable, if that party is located outside of the UK or EU.

We may disclose aggregate, anonymous, or de-identified information about you for marketing, advertising, research, compliance, or other purposes.

We may be required by law, potential or actual litigation, court order, public or governmental authorities or rules and regulations in or outside your country of residence to disclose all or part of your information to third parties. We may also find it necessary to make such disclosure in the event of national security, law enforcement or other similar situations that we deem appropriate, including, for example, allegations of alleged infringement of copyright, trademarks or other third parties’ rights by users or any criminal activity, formal or informal, by law enforcement, a government official, or a regulatory agency.

Storage and retention of your data

If we are processing and storing your Personal Data then that data is stored on our servers in Germany. If you are a resident of the European Economic Area (‘EEA’) please be informed that we may transfer your data outside of the EEA countries. By submitting your Personal Data to us as a resident of EEA, you agree to any such transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and we enter into appropriate agreements with any third parties in compliance with Data Laws for such transfer purposes.

We retain the data collected pursuant to this Privacy Policy for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law, including Data Laws. Thereafter if the collected data is no longer needed for purposes specified in this Privacy Policy, we delete all aforementioned data in our possession within a reasonable timeframe, ensuring we only retain the data we need (or parts of it, for example for legal purposes). Typically, this may see us retain some elements of data for up to 3 years. Irrespective of the above, we may still retain some of the data to the extent such retention is necessary to enforce our terms or policies, and comply with technical and legal requirements and constraints related to the security, integrity and operation of Services and international law enforcement, regulatory requests, or matters of dispute.

Cookies

About cookies. Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help our Site, or another website, to recognize your device the next time you visit. For example, cookies can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

We may use cookies for the following reasons and purposes:

To provide the service you have asked for. Some cookies are essential so you can navigate through the website and use its features. Without these cookies, we would not be able to provide the services you’ve requested. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet. Essential cookies keep you logged in during your visit.
To improve your browsing experience. These cookies allow the website to remember choices you make, such as your language or region and they provide improved features. These cookies will help remembering your preferences and settings, including marketing preferences, remembering if you’ve filled in certain forms, so you’re not asked to do it again, remembering if you’ve been to the Site before and restricting the number of times you’re shown a particular advertisement. We might also use these cookies to highlight Site services that we think will be of interest to you based on your usage of the Site.
Analytics. To improve your experience on our Site, we like to keep track of what pages and links are popular and which ones don’t get used so much to help us keep our Site relevant and up to date. It’s also very useful to be able to identify trends of how people navigate (find their way through) our Site and if they get error messages from web pages. This group of cookies, often called “analytics cookies” are used to gather this information. These cookies don’t collect information that identifies you. The information collected is anonymous and is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity.

Data security

We have strict security measures in place to protect against the loss, misuse, and alteration of information under our control. We use secure technologies, privacy protection controls, and employee access restrictions to protect your information. While we take precautions to protect sensitive information shared online, we also protect your information offline. Access to personally identifiable information is limited to employees who need that information to perform a specific job. The computers/servers on which we store Personal Data are stored in a secure environment.

Please note that while we make every effort to ensure the security of your Personal Data, the nature of the Internet does not guarantee the security of transmitted data. We make no guarantees or representations regarding the security or privacy of any data you submit. Any data you transmit to us is transmitted at your own risk and we cannot guarantee that the information will not be accessed, disclosed, altered or destroyed as a result of any breach of our physical, technical or managerial security measures.

Your rights to your data

Our Site’s Users are granted a number of rights under applicable Data Laws they are free to exercise at any time regarding any Personal Data they provide to us. If requested to us we will try to access or delete your Personal Data promptly but no later as set under applicable Data Laws.

You may be required to provide data and/or documents to identify you are truly the person to whom the Personal Data relates. Such evidence will use for the sole purpose of confirming your identity and delete upon completing your request.

We may need to keep a record of some data for security purposes (e.g., to assist police or any other law enforcement agencies with any investigations or other government or regulatory authorities or dispute matters) or for payment processing (to prove to banks that we were authorised to take payments from you when you pay to use the Services), even if you have requested removal of your data. Any such data retained will only be used for these limited purposes.

We shall not be responsible for removing any Personal Data which holds out of our servers, or otherwise out of our control or possession.

Your data rights and how to exercis

You can request a copy of the Personal Data that we hold about you, and/or request a correction or amendment to your Personal Data, by emailing [email protected] stating your request, and you must include your name, email address and any relevant information to help us locate your information.

Upon receipt of your request and following verification of your identity we will process your request within a reasonable time (or within any time limit set by Data Laws). In respect of making a request to access your Personal Data if you seek to make multiple requests within a short time period, we reserve the right to charge a nominal fee to cover the cost of our response to multiple access requests.

If you change your mind about what Personal Data you are allowing us to use and keep and what you don’t want us to use or keep. We have to advise you however, that opting out of some Personal Data processing/storage may result in a loss of functionality of the Services and a reduced user experience. You can tell us at any time that you want us to stop processing your Personal Data by emailing [email protected] stating your request, and you must include your name, email address and any relevant information to help us locate your information.

Upon receiving a request from you, and after verifying your identity, we will promptly stop processing your Personal Data

You can request that we remove and delete your Personal Data. We treat any request to destroy Personal Data as being a request to fully delete all such Personal Data, unless you tell us otherwise, we will assume that you wish to be removed entirely. You can tell us at any time that you want us to delete your Personal Data by emailing [email protected] stating your request, and you must include your name, email address and any relevant information to help us locate your information.

Upon receiving a notice from you via the form submission you make, further to any verification we may need to make, we will take all reasonable and practical steps to remove your Personal Data from our Services that may result to close your account.

Right to “be forgotten”. This right allows you to request full erasure of your Personal Data, and is for residents of the UK and EU only.

Right to data portability. This right allows you to receive Personal Data in a structured, commonly used, and machine-readable format and is for residents of the UK and EU only. Please email [email protected] with your name, email and any relevant additional information to enable us to process your request.

Exercising these additional rights. Please email [email protected] stating your request if you are a UK or EU resident, and include your name, email address and any relevant information to help us locate your information. Upon receiving a notice from you via the form submission you make, further to any verification we may need to make, we will take all reasonable and practical steps to process your request within a reasonable time (or within time limits set by any Data Laws).

Communications

We may send you information about our products and services, news and offers. We may do this by contacting you through your email address that you have provided. Any communication received from us, as consented to by you, will clearly state that it is being sent by us. You have the option to opt-out of our marketing communications at any time.

If you have consented to receive marketing communications from third parties your data may be passed on to such third parties as we enter into data sharing agreements with, from time to time, for marketing and analytical reporting purposes. We cannot be held liable for the content of the third party’s communications or products/services they are promoting. If you have provided this consent, but change your mind, you can opt-out at any time. Please be advised that you will also require to contact the individual third parties who have been marketing to you if you wish to stop receiving their communications directly.

If you previously consented to receive marketing communications, and have changed your mind about the marketing consent you have granted to us, you can follow the opt out procedures contained in any marketing email. Please be noted that while we will attempt to process your request without delays, from time to time it may take up to ten (10) working days for us to process one.

Governing law and jurisdiction.

This Privacy Policy shall be governed by and construed in accordance with the laws of the state of California, without regard to its conflicts of law provisions. Neither the United Nations Convention on Contracts for the International Sale of Goods nor any implementation of the Uniform Computer Information Transactions Act in any jurisdiction shall apply to this Agreement. Except with respect to claims for injunctive or other equitable relief, which may be brought at any time before any court of competent jurisdiction, in the event of any dispute arising from or relating to the subject matter of this Privacy Policy, the parties shall use good faith efforts to attempt to amicably resolve the dispute within thirty (30) day period. In the event the parties are unable to amicably resolve the dispute within such thirty (30) day period, the dispute shall be referred to and finally determined by arbitration in accordance with the JAMS International Arbitration Rules. The tribunal will consist of a sole arbitrator. The place of the arbitration will be San Francisco, California, United States of America. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. The decision of the arbitrator shall be binding and conclusive upon the Parties.

Limitation of liability

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL CallDNA OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUBSIDIARIES, AFFILIATES, LICENSORS AND SUPPLIERS BE LIABLE FOR ANY RANDOM, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE; AND ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR USER ACCOUNT OR THE INFORMATION CONTAINED THEREIN; ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM USER ACCESS TO OR USE OF THE SERVICE; ANY UNAUTHORIZED ACCESS TO OR USE OF THE CallDNA PROPERTY, CallDNA’S SERVERS, FACILITY AND/OR ANY AND ALL PERSONAL DATA STORED THEREIN; ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICE; ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER OR THIRD PARTY. IN NO EVENT, CallDNA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUBSIDIARIES, AFFILIATES, LICENSORS AND SUPPLIERS SHALL BE LIABLE FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE FUNDS PAID BY USER TO US HEREUNDER IN THE PRECEDING 6 MONTHS TO THE INCIDENT GIVING RISE TO THE LIABILITY.

Changes to our privacy policy

It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Site home page. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. If we make material changes to how we treat our Users’ Personal Data, we will notify you by email to the email address that you have provided to us and/or through a notice on the Site home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes. We will keep prior versions of this Privacy Policy in an archive for your review.